Client Accounts
What clients
have said.
We don't curate for uniformity. These are honest accounts from people who've worked with us — the good, and occasionally the "it took longer than expected."
← Back to Home120+
Clients served
4.8
Average satisfaction score
91%
Repeat engagement rate
6
Years operating in HK
Reviews
From our clients.
"We'd been running a vision model on cloud infrastructure and the latency was making real-time quality checks impractical. Obsidium handled the edge deployment methodically — assessed our hardware first, flagged two compatibility issues before any work began, and delivered a setup that's been stable for four months. No drama."
Wilson Chan
Operations Manager, Manufacturing — Kwai Chung
Edge AI Deployment · January 2026
"The annotation work was solid. What I appreciated was that they built the guidelines with input from our medical records team rather than imposing a standard template. The resulting dataset quality was noticeably better than our previous provider. Timeline slipped by about a week due to scope questions at the start — that's on both sides — but the QA process was thorough."
Patricia Leung
AI Research Lead, Healthcare Group — Wan Chai
Data Annotation · December 2025
"Our demand forecasting model worked well at launch, but we had no visibility into whether it was still accurate six months later. The monitoring system Obsidium built changed that entirely. We now get weekly summaries that our finance team can read without needing a data scientist in the room. Alerts have caught two meaningful drift events so far."
Alan Wong
Head of Analytics, Retail Chain — Mong Kok
Model Monitoring · November 2025
"We engaged Obsidium for a proof-of-concept annotation project — roughly 8,000 labelled samples across three entity types. The scoping call was thorough; they asked questions that showed they'd read our brief. Delivered on time, well within our expected error rate. We've since commissioned a larger production run."
Sanjay Krishnan
NLP Engineer, Fintech — Central
Data Annotation · January 2026
"The monitoring dashboard has genuinely been used by both our infrastructure team and our general manager — that's rare. They kept the design practical rather than impressive-looking. My one note would be that onboarding our internal team to the alert response procedures took a bit longer than expected, but the documentation they left us is thorough."
Clara Mak
CTO, Logistics Platform — Tsuen Wan
Model Monitoring · December 2025
"We had a model sitting unused because no one had addressed the hardware constraint properly. Obsidium came on-site, audited our sensor hardware, and came back with two viable approaches before we committed to anything. That initial assessment alone was worth the conversation. The deployment that followed has been operating without issue for three months."
James Tse
Plant Director, Manufacturing — Tuen Mun
Edge AI Deployment · November 2025
Case Studies
Engagements in detail.
Case Study 01 — Manufacturing, Kwai Chung
Edge deployment for visual quality inspection
Challenge
A packaging manufacturer had deployed a visual defect detection model using cloud inference, but the 400–600ms round-trip latency made the system unsuitable for inline quality checks on a moving production line. Cloud costs were also becoming substantial at production volumes.
Solution
Obsidium assessed the manufacturer's existing camera hardware, identified a viable edge device tier, and optimised the existing TensorFlow model for deployment on those devices without retraining. Monitoring pipelines were configured to report inference latency, detection confidence, and anomaly rates.
Results
Inference latency reduced to under 40ms on-device. Cloud inference costs eliminated. The model has operated in production for six months with two minor calibration adjustments triggered by the monitoring system. Overall defect detection accuracy maintained within the original model's specification.
"What we appreciated was that they told us upfront what wouldn't work. That saved us from a more expensive mistake." — Operations Manager
Case Study 02 — Healthcare Research, Wan Chai
Medical document annotation for NLP model training
Challenge
A healthcare research group needed 15,000 labelled clinical text samples for an NLP model targeting named entity recognition in Cantonese and English medical records. Previous annotation providers had produced inconsistent labels due to lack of medical domain guidance.
Solution
Obsidium developed annotation guidelines in a series of working sessions with the client's medical records team. Annotators worked from those co-developed guidelines under a two-pass QA process. A 500-sample pilot was completed first to validate the guideline interpretation before full-scale production.
Results
Delivered 15,000 labelled samples with 97.2% inter-annotator agreement on the core entity types. The pilot approach caught a definition ambiguity early, preventing a systematic labeling error across the full dataset. The guideline document was adopted internally by the client for ongoing annotation work.
"The pilot phase felt like an extra step at first. By the end of it, we were grateful it was there." — AI Research Lead
Case Study 03 — Retail Analytics, Mong Kok
Monitoring setup for a live demand forecasting model
Challenge
A multi-location retailer was using a demand forecasting model that had been deployed nine months earlier with no performance tracking. Seasonal pattern shifts had gone undetected, leading to notable over-ordering in two product categories during the Q3 period.
Solution
Obsidium implemented a monitoring layer that tracked prediction accuracy against actuals, flagged data distribution shifts relative to the original training period, and generated automated weekly summaries. Two dashboard views were built: a technical metrics view and a plain-language summary for the buying team.
Results
Within the first six weeks, the monitoring system flagged a distribution shift in one product category ahead of a demand spike, allowing the buying team to adjust their orders proactively. The client estimates this alone covered the monitoring setup cost. Two more drift events have been caught in subsequent months.
"Our general manager uses the weekly summary. That's never happened with any technical tool before." — Head of Analytics
Credentials
Professional standing.
ISO 27001 Aligned Data Practices
Our data handling protocols for annotation and monitoring projects follow information security management principles consistent with ISO 27001.
HKCS Active Member
Active participation in Hong Kong Computer Society professional development programmes and industry working groups.
HKICT Awards 2024 — Nominated
Nominated in the AI Application category for edge deployment work conducted in partnership with a regional manufacturing client.
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